We always want to keep you 100% satisfied with the purchase from novaelites
Even if there any how you have been unhappy with your product, you can accept your full refund.
by returning the product. You can return a product to us for a full refund if
the following terms are met:
A. HOW LONG CAN I RETURN OR EXCHANGE A PRODUCT?
After your purchase, you have 30 days left to return or exchange a Product.
To start your return please contact with us at [email protected]
B. CAN I RETURN A PRODUCT AFTER USING THIS?
No, To be eligible for a return, your product must be in the same condition that
you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or evidence of the purchase.
C. ARE THERE ANY RETURNS OR EXCHANGES RESTRICTIONS??
Shipping costs will be not refunded.
If you placed a special order from our store, this must be returned back to any of our store locations. (Note: Shipping cost is free of charge)
D. HOW CAN CUSTOMERS RETURN THEIR PRODUCTS?
For defective products: This happens when the product is incorrect, damaged by the carrier, or defective in another way
For customer remorse: This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item
Is there any restocking fee?
= No restocking fee
How much will customers pay for return shipping?
= No cost
E. WHAT SHOULD I DO IF THE PRODUCT I RECEIVED IS DEFECTIVE OR DAMAGED?
Please check your order carefully before return a product. If you have received a damaged or defective product, then you can exchange or return the product in that condition.
Please contact with us at email or call us immediately to inform us about your damaged or defective product condition for return or exchange.
Returning the item you have and then making a separate purchase for the new item is the quickest approach to ensure you receive what you exactly want.
Please get in touch with us if you would like to request a return. If you are
accept all the conditions above, you must return your product.
Phone: +1 2029674541
Email: [email protected]
Address: 476 State St, Rochester, NY 14608, United States